Harshveen Kalsi

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Combining systems thinking, UX Research, and Ethical AI to deliver impactful digital solutions.

8+ years in UX

Master’s in Information Systems

Started in 2018 by delivering B2B SaaS features for LeadSquared (2,000+ organizations) and developer tools for Kristal.AI (50,000+ users). Designed enterprise modules at Tekion and subscription management systems at Eulerity NYC supporting 20M+ devices. Most recently, simplified the FEDVIP experience at BENEFEDS.gov, serving 1.2M+ federal employees and families across the United States.

How I helped account admins at LeadSquared build complex forms faster.

UX Research

Product Design

In 2 months, I deliver the UX for a modular, systems-driven form builder tool from 0→1, increasing account administrator’s productivity by 44%.

Vibe-coded a Figma plugin to automate design system compliance time from 6 hours to 3 minutes.

I built a Figma plugin using Claude code + Figma MCP and python script files, that automates the audit entirely.

Led mixed-methods research to identify and resolve critical accessibility barriers on BENEFEDS.gov

I identify critical accessibility barriers federal employees face when shopping for benefits on BENEFEDS.gov and deliver actionable recommendations to resolve each one

Took a paper slips based workflow from zero and made it disappear into a scalable ERP system, reducing parts ordering time by 80% at Tekion Corp .

I replaced a manual, multi-handoff paper process with a digital tool. The core design work was about how that system was exposed to users i.e. the ERP system, the information architecture, the 80/20 layout decision. Pure UX.

Built a token-based Design System that lets FedPoint USA ship multiple products from one shared foundation.

Before this system, every new product at FedPoint started from scratch. Engineers rebuilt the same components. Designers re-made the same patterns. The system I built upgraded that one shared foundation, maintaining multiple products, with zero duplication.

Reduced Product to Engineering Handoff by 50% at Eulerity, NYC by introducing a scalable design system component.

Co-designed a library-linked template system for the MarTech Design System with Nathan Santos. Template component I designed, maps directly to the dynamic UI component library, so improvements to components cascade downstream without manual updates.

Designing an onboarding system for WrightOne's B2B fleet management portal, from brainstorming PRD requirements to production-ready deliverables in 4 weeks.

In 4 weeks, I am leading rapid brainstorming and prototyping sessions with Oliver (Engineering) and Justin (Founder) to deliver a customer onboarding system at WrightOne spanning 4 core modules: A freemium portal, fleet metrics dashboard, hardware store, and upgrade touchpoints that initiate the monetization funnel.

In Progress

From the people between the contract and the ticket.

Most of all, as someone who has been practicing UX for the better part of 10 years and was technically his senior, he taught me so much that I was not expecting and had never considered, and that in turn has made me such a better designer - and for that I am truly grateful!

Andrew ZarboUX Lead | FedPoint

His collaboration skills and positive attitude made him a valued partner across disciplines, and his influence continues to shape our design processes even after his departure.

James RothTeam Lead | FedPoint

Kalsi brought key questions and insights that helped the team grow and the work is still is used as a reference to improve our processes today.

Margarita ZuluetaLead Product Designer | Eulerity

Over 5+ recommendations from Brian Frankenfield, Nichole Graham, Shannon Pettitford and others I’ve had the privilege to work with.

Connect to request a recommendation letter.

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